buy cialis

Your New Year’s Resolution: No More Recalls!

December 29, 2010 – 1:17 pm

daphne_1026101Recall news has topped our list of most-clicked-on news stories of 2010. I am sure this won’t surprise too many of you, since you may have clicked on these headlines yourself! Our top two news items in terms of clicks were “J&J Expands Tylenol Recall” reported on January 15, 2010, and “FDA Issues Warning Letter to McNeil on Recalled Products” reported on January 19, 2010. (To read more of our year’s most-viewed stories, click here.)

This past year really has been a dramatic one for Johnson & Johnson. FDA has dedicated one page to recalls issued by McNeil Consumer Healthcare, Division of McNEIL-PPC, Inc., and Johnson & Johnson-Merck Consumer Pharmaceuticals, Co. And the recalls continue to affect consumers: shopping in CVS last week I heard another shopper gripe: “They still don’t have Rolaids!”

In this most recent recall, FDA reports that the recall of all lots of Rolaids Extra Strength Softchews, Rolaids Extra Strength plus Gas Softchews, and Rolaids Multi-Symptom plus Anti-Gas Softchews distributed in the United States “followed consumer reports of foreign materials in the product, including metal and wood particles.”

McNeil Consumer Healthcare reports that its investigation has found that the materials may have been introduced during the manufacturing process at a third-party manufacturer.

If you search the mainstream news Web sites (like CNN) you’ll find that several have identified the third-party manufacturer as a cough-drop and candy manufacturer.

But does it really matter whether McNeil or its contract manufacturer introduced the metal and wood into the products? In the eyes of consumers, it certainly does not. That unhappy shopper walked away angry at the Rolaids brand, not at some behind-the-scenes company.

My hope for 2011 is that all this recall drama will be just last year’s news. So 2010.

Of course, we do hope to see you continuing to click away on our news stories, only we hope they’ll be better news stories, like our fifth most popular news story of 2010: “Dramatic Effects of New Merck Heart Drug Stun Investigators.

Happy New Year!

Daphne Allen

  1. 2 Responses to “Your New Year’s Resolution: No More Recalls!”

  2. I asked a pharmaceutical packaging industry veteran for recall advice, and here is what I was told:

    “How much has the industry spent on recalls, bad pr, and fixes to make their manufacturing sites meet cGMPs?

    “What is the cost of a wooden pallet versus a plastic pallet? How many product SKUs were recalled due to chemical issues involving wooden pallets? Compare that business cost with the cost to change to plastic pallets. Most Pharma companies use plastic pallets within their own manufacturing facilities now in place of wooden pallets. Why? Cleaner, less particulate, and no insects.

    “We had a problem with additives in corrugated cases years ago that caused a color change to our white outer shells on CR caps. Once we identified the cause, we didn’t hesitate to make the necessary changes to the case and the number of bags used in each case. All of the changes increased the total cost of the caps, but it was the right thing to do.

    “Most pharma companies set a standard cost for a new product for launch and the last thing you want to do is increase that standard cost once you have started production. The challenge has always been to keep that standard cost level or to reduce it over the life of the product. Any product changes that will increase costs should be offset by finding ways to reduce other costs without a reduction in product quality.

    “If you don’t do it right the first time, you always have the time and the money to re-do it again.”

    By dallen on Dec 29, 2010

  3. Most of the pharmaceuticals industry are having problems due to product recalls that also affect the consumers…I Hope they will take actions for this matter.

    By Allyssa on Jan 14, 2011

Post a Comment